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March 11 2020

Roller Champions’ Code of Conduct

This Code of Conduct is supplemental to Ubisoft’s Terms of Use. Please refer to such terms for additional conduct rules.

Code of Conduct

We do not tolerate cheating, hacking or other toxic behaviours of any kind. If you are found to be violating our Code of Conduct, we reserve the right to take any and all disciplinary action listed in this Code of Conduct or the Terms of Use.

Please note: RUNNING A MODIFIED OR OTHERWISE UNAUTHORIZED VERSION OF THE GAME CLIENT OR THIRD-PARTY SOFTWARE MAY RESULT IN A PERMANENT BAN.

When you play Roller Champions, you must respect other users and their user rights. The following points must be upheld by everyone, and will be enforced by the Ubisoft staff:

Any suspected breach of the Code of Conduct or Terms of Use will lead to investigation by Ubisoft staff. Ubisoft reserves the right to suspend, ban including permanently, or delete any User’s account without prior warning or notice.

When using the services provided by Ubisoft, users may not engage in or encourage any illegal behavior or communications concerning such.

Users will follow all instructions given to them by the Ubisoft staff. Non-compliance of the user regarding any request made by an Ubisoft employee will be considered a breach of the Code of Conduct, and may lead to a permanent ban.

The User must respect the rules detailed in this Code of Conduct when using the services offered by Ubisoft and the Roller Champions game. The following list of forbidden conduct gives examples of unacceptable behavior but should not be considered exhaustive.

Forbidden Conduct

  • Use of third-party hacking, cheating or botting clients is strictly prohibited.
  • Exploitation of any new or known bug or glitch for personal gain is strictly forbidden.
  • It is forbidden to harass or bully other players via verbal or written communications. Ubisoft will not tolerate any form of harassment and may be obligated to suspend or ban any player account should harassment occur.
  • It is forbidden to publish pornographic or sexually explicit content via the mediums made available to the player by Ubisoft.
  • Any language or content deemed illegal, dangerous, threatening, abusive, obscene, vulgar, defamatory, hateful, racist, sexist, ethically offensive or constituting harassment is forbidden. This includes use of the above on the forums, the website, via the in-game chat, or over VOIP.
  • Impersonation of any other player or Ubisoft employee is strictly forbidden.
  • Any conduct which interrupts the general flow of gameplay in the game client, forum, website or any other Ubisoft medium is forbidden. This includes but is not limited to, spamming, advertising or soliciting other products.
  • Verbal or written abuse targeted toward an Ubisoft employee will not be tolerated.
  • It is forbidden to repost any moderated content on the website or forums. Please contact a Community Manager directly if you have any questions on why a post or thread was edited or removed.
  • Any attempt to edit, corrupt or change game or server code is strictly prohibited. Any such behavior may even give rise to personal liability and/or penal penalties.

User & User Generated Content/Names

The following rules clarify the types of names that you may not use:

  • You may not use a name that is contrary to the Code of Conduct. This includes the use of names of a hateful, racist, defamatory, ethnically offensive, obscene, vulgar or sexually explicit nature, as well as any other offensive wording.
  • You may not use names that lead to the harassment or slander of other users.
  • You may not use the name of any Ubisoft employee.
  • You may not use a name of a character, object or product covered by copyright or trademark.
  • You may not use a name from popular culture or the media.
  • You may not use a name with a religious or historical connotation.
  • You may not use a name linked to a terrorist organization or activity.
  • Ubisoft strictly reserves the right to use the names linked to the Roller Champions license.
  • You may not use a name that refers to an illness, medicine, drug or alcohol.
  • You may not use any name that breaks any of the aforementioned rules via the association of the first name and surname.
  • You may not use a name containing spelling mistakes or written in such a way as to break one of the aforementioned rules.

Responsibility

Ubisoft cannot be held responsible for the actions or comments made by users in the various areas of the game, forums, website, or other social media outlets. Ubisoft reserves the right to remove any and all content published by a user without prior warning or notification.

Please note that a representative of Ubisoft will never ask you for your password.

Account Security

The user alone is responsible for the security of his/her account, including protecting his/her system and account from being compromised.

Nevertheless, Ubisoft vows to assist you if you think that your account security is threatened or has been compromised. If an account turns out to have been stolen or used by an unauthorized third party, further investigation will be made by Ubisoft staff, during which time the account may be blocked. Ubisoft does not guarantee compensation for any damages caused by fraudulent use of an account. Only the results of the investigation can determine the necessary action.

Any act of account piracy or theft will be punished and may give rise to personal liability or penal penalties for the guilty party.

Customer Service

Customer Service is there to help you with any problem you may come across in the game. You can contact them via the game or the site, in the support area. Here is a non-exhaustive list of what Customer Service can do for you:

  • You will receive a quick reply to your questions and problems, depending on the workload of the Customer Service department.
  • We will do our utmost not to intervene in or interfere with the game unless it is absolutely necessary during our work.
  • All our users are treated equally.
  • All sanctions will be applied as quickly as possible, depending on the seriousness of the breach, the circumstances and your account history.
  • All correspondence between the user and Customer Service is private. It will not be divulged to other users, unless required by law.

Disciplinary Policy

Ubisoft wishes to offer Users a welcoming game environment, both during gameplay and in the forums or website. However, a breach of the Code of Conduct may occur. When this happens, Customer Service will investigate further and will make every attempt to be just and fair with the people involved. Depending on the seriousness of the breach and the players' history, Customer Service may decide to take the following action:

Running a modified or otherwise unauthorized version of the game client or third-party software may result in a permanent ban on the first offense.

Other than cheating or hacking:

  • It is possible that there will be no sanctions.
  • A warning may be sent to the player who has committed the breach. The warning will be noted on their account.
  • A player may have his characters data restored to a previous state if any of his characters gained in-game progress by means that are in violation of this Code of Conduct. The penalty will be noted on their account.
  • A player may be muted from in-game communication features for a period of time ranging from a few hours to a few days. The penalty will be noted on their account.
  • A player may be suspended for a period of time ranging from a few hours to a few days. The penalty will be noted on their account.
  • A player may have his/her game account terminated. This means that his/her access to the game will be blocked until an unspecified date.

Below are examples of behaviour that could lead to your account being banned from playing online or restricting your access in other ways from the game:

**Note: Depending on the severity of the event, first offense may result in a permanent ban.

Unsportsmanlike Conduct: Includiging, but not limited to, intentional disruption of the game, greifing, ball hogging, intentional delaying of a match.

  • First Offense: Warning
  • Multiple Offenses: Temporary Suspension

AFK: Not being active while in a match

  • First Offense: Warning
  • Multiple Offenses: Temporary Suspension

Cheating / Modding / Hacking: Player is running a modified or otherwise unauthorized version of the game client or a third party software providing them with an unfair advantage (wallhacks, aimhacks…) or causing a severe detriment to other players’ experience: First offense may result in a permanent ban.

Offensive Naming, Language or Behavior / Threats: Posting or publishing (public forums, in-game, private chats or VOIP) any language or content that is in violation of this Code of Conduct.

  • First Offense: Warning
  • Second offense: Temporary Suspension
  • Multiple Offenses: Permanent Ban

False reporting: Making false player reports or reporting other players for no reason.

  • First Offense: Warning
  • Second offense: Temporary Suspension
  • Multiple Offenses: Permanent Ban

Leaving Ranked Games

  • First Offense: Match will be considered as lost and player will get a Temporary suspension from ranked games
  • Multiple Offense: Match will be considered as lost and player will get a Temporary suspension from ranked games

Rank boosting: Intentionaly loosing matches to cheat the matchmaking system.

  • First Offense: Temporary Suspension
  • Multiple Offense: Temporary Suspension

Legal Threats: Any language or content deemed illegal, dangerous, threatening, abusive, obscene, vulgar, defamatory, hateful, racist, sexist, ethically offensive or constituting harassment is forbidden. This includes use of the above on the forums, the website, via the in-game chat, or over VOIP.

  • First Offense: Permanent Ban

DDOS: Distributed denial-of-service (DDoS) attack

  • First Offense: Permanent Ban

Harassment or Serious Bullying: Harassing or serious bullying other players via verbal or written communications in and outside the game (public forum, website, private chats or VOIP):

  • First Offense: Warning
  • Second offense: Temporary Suspension
  • Multiple Offenses: Permanent Ban

Exploiting or Greifing: Triggering and using a bug or glitch, or bypassing established game rules by to gain a significant advantage or skip progression steps otherwise necessary.

  • First Offense: Temporary Suspension
  • Second Offense: Temporary Suspension
  • Third Offense: Temporary Suspension
  • Fourth Offense: Permanent Ban

Advertising / Spamming: Disrupting the conversation flow for personal or commercial purposes with repeated posting of a similar nature.

  • First Offense: Warning
  • Second Offense: Temporary Suspension
  • Multiple Offenses: Permanent Ban

Account Trading

  • First Offense: Warning
  • Second Offense: Temporary Suspension
  • Multiple Offenses: Permanent Ban

Phishing / Scamming: Any attempt to fraud or mislead other players to gain personal or financial advantage, including but not limited to: personal information, credit cards etc.

  • First Offense: Permanent Ban

Duration of a suspension will be decided at Ubisoft’s discretion, on a case by case basis.

Actual disciplinary action may differ from the list of examples depending on the severity of the behavior and shall be decided at Ubisoft’s discretion, on a case by case basis

Disputing Account Sanctions:

If you have a question or wish to dispute an account sanction that you have incurred, please send a request to Customer Service by using the contact options found on our customer support portal. Please be sure to include all relevant information. We will reply to your questions as promptly as possible.

Please Respect the Code of Conduct:

Help us make this site, the game, the website and the forums a welcoming community space. Respect the Code of Conduct and encourage others to do the same. If you meet players who are not familiar with the Code of Conduct, politely encourage them to read it.

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